A global biopharmaceutical company engaged Aloha Clouds to transform a fragmented, untrusted CMDB into a governed, service-aware configuration ecosystem.

Through our Aloha Maui services, we led a structured four-phase CSDM v5 adoption — combining top-down business service modeling with automated infrastructure discovery, full alignment between business applications and underlying services, and an embedded governance model that keeps data accurate through day-to-day ITSM operations.

The result: a trusted CMDB with clear ownership, continuous health monitoring, and a solid foundation ready for AI-driven automation.