A leading U.S. data center services company partnered with Aloha Clouds to strengthen the health, performance, and security of its ServiceNow platform through a comprehensive managed services engagement.
Through our Aloha Care RUN managed services, we delivered continuous improvements, strategic platform upgrades, and architecture modernization to ensure reliable, high-performing, and secure ServiceNow operations at scale.
The engagement resulted in measurable gains across platform health, performance, security, and operational maturity, while establishing a strong foundation for future growth.
Key Achievements
Increased overall platform performance by 6% through continuous optimization, platform tuning, and proactive lifecycle management.
Strengthened the platform’s security posture by 4% through proactive governance, continuous remediation, and ServiceNow best practices.
Delivered 330+ user stories, including continuous platform enhancements, automation initiatives, and significant Service Catalog expansion with 40+ new catalog items and 390+ updates.
Successfully completed multiple ServiceNow platform upgrades across distributed environments with no disruption to business operations.
Modernized the platform architecture by migrating legacy workflows to Flow Designer, improving maintainability, scalability, and alignment with current ServiceNow best practices.
