A renowned Swiss company in the chocolate industry, relied on our expertise as ServiceNow Platform Architects for more than two years through our Aloha Maui services.
During this collaboration, we played a key role in designing, implementing and maintaining IT Service Management (ITSM) processes with CSDM, including Incident Management, Change Management, and Strategic Portfolio Management (SPM), as well as multiple system integrations to streamline operations across the organization. Given the client’s international presence, we also supported the onboarding of new users in several countries, ensuring a consistent and efficient experience across regions.
